Introduction
Welcome to SmartPath. This Shipping and Delivery Policy explains the terms and conditions that govern the shipping and delivery of products and materials purchased from our website, www.SmartPath.in, operated by M/S SmartPath EDUCATION SOLUTIONS PRIVATE LIMITED.
1. Shipping Methods and Charges
- Shipping Methods: We offer various shipping methods, including standard and expedited shipping. The available shipping methods and options will be displayed at the time of purchase.
- Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout.
2. Shipping Locations
- Domestic Shipping: We ship to all major cities and towns within India. Please ensure that your delivery address is accurate and complete.
- International Shipping:At this time, we do not offer international shipping.
3. Processing Time
- Order Processing: Orders are typically processed within 2-3 business days from the date of purchase. Processing time may vary during peak seasons or promotional periods.
- Order Confirmation: Once your order has been processed and shipped, you will receive an email confirmation with tracking information.
4. Delivery Time
- Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days
- Delays: While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays. We are not responsible for such delays but will do our best to keep you informed.
5. Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
- Tracking Updates: Please allow 24-48 hours for tracking information to become available. If you do not receive tracking information, please contact our support team at support@SmartPath.in.
6. Shipping Address
- Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@SmartPath.in. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
7. Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt. Provide photos of the damaged package and its contents, and we will work with you to resolve the issue.
- Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the carrier and take appropriate action based on the outcome.
8. Returns and Exchanges
For information about returns and exchanges, please refer to our Cancellation and Refund Policy.
9. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
- Email: support@SmartPath.in
- Address: M/S SmartPath EDUCATION SOLUTIONS PRIVATE LIMITED, Plot 783 Industrial Area Phase 1 Chandigarh. Pin Code - 160002 India
By placing an order on our website, you agree to the terms of this Shipping and Delivery Policy.
